Technical Support Specialist (Part-Time, Hybrid – Los Angeles, CA)
Company: Winly
Location: Los Angeles (Hybrid – 3 days in office, flexible part-time schedule)
Employment Type: Part-Time (20–30 hours per week)
Department: Customer Support / Operations
About Winly
Winly is an all-in-one, user-first business management platform designed to replace multiple tools with one seamless solution. From CRM and project management to HR, invoicing, and client collaboration, Winly empowers teams to streamline operations, increase productivity, and scale efficiently.
Our mission is simple: help businesses work smarter by unifying their tools into one powerful platform.
Role Overview
We are seeking a proactive and detail-oriented Technical Support Specialist (Part-Time) to assist customers with using Winly effectively. This role is critical in ensuring a smooth customer experience by troubleshooting issues, answering questions, and guiding users through the platform.
You will work closely with Customer Success, Product, and Engineering teams to resolve issues and improve the overall user experience.
Key Responsibilities
- Provide timely and professional technical support via email, chat, and ticketing systems
- Troubleshoot customer issues related to platform features, integrations, and workflows
- Guide users through onboarding tasks and product functionality
- Document customer issues, feedback, and feature requests
- Collaborate with Engineering and Product teams to escalate and resolve bugs
- Maintain and contribute to internal and external knowledge base documentation
- Monitor support queues and ensure SLA response times are met
- Identify trends in support inquiries and recommend improvements
Required Qualifications
- 1–3+ years of experience in technical support, customer support, or help desk roles (preferably SaaS)
- Strong problem-solving and troubleshooting skills
- Excellent written and verbal communication skills
- Ability to explain technical concepts in a clear, user-friendly way
- Comfortable working with ticketing systems and support tools
- Highly organized with strong attention to detail
- Ability to manage multiple requests and prioritize effectively
Preferred Qualifications
- Experience supporting B2B SaaS platforms
- Familiarity with tools such as Zendesk, Intercom, or similar
- Basic understanding of web technologies (APIs, integrations, browsers)
- Experience working in a startup or fast-paced environment
- Interest in improving customer experience and support processes
Compensation
- Hourly Rate: $25 – $40 per hour
The hourly rate range represents the anticipated low and high end of the compensation range for this position in California. Actual compensation will be determined based on experience, skills, and other job-related factors permitted by law.
Benefits
Part-time employees may be eligible for select benefits, which may include:
- Paid sick leave in accordance with California law
- Professional development opportunities
- Additional benefits may be offered consistent with company policy
Work Environment
This is a hybrid role requiring employees to work onsite in our Los Angeles office three (3) days per week, with a flexible part-time schedule of approximately 20–30 hours per week.
Additional Information
Employment with Winly is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice, subject to applicable law.
Winly is committed to providing reasonable accommodations for qualified individuals with disabilities during the hiring process. If you need assistance or accommodation, please let us know.
Equal Opportunity Employer
Winly is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, disability, medical condition, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.